Answers to your glass repair and replacement questions

For emergencies, often within 60–90 minutes across Vancouver; else same-day or next-day. Our dispatcher confirms ETA and technician details. We secure the site swiftly with board-ups where necessary, then measure for exact replacements. Many standard units can be supplied and installed within 24–72 hours, with priority options available for businesses and ground-floor security risks. Complex custom glass is typically turned around in 5–10 business days.

We primarily serve Vancouver and surrounding cities, including North Vancouver, West Vancouver, Downtown, Yaletown, Kitsilano, Burnaby, Richmond, New Westminster, Coquitlam, Port Coquitlam, Surrey, Delta, and Port Moody. Projects slightly outside these areas are considered case by case; call to discuss travel and lead times. For large commercial or strata works, our team can mobilise beyond the core service zones when schedules permit.

Yes—failed sealed units causing condensation can be replaced without changing the whole frame. We take exact measurements, specify Low-E, argon-filled glass where appropriate, and fit new sealed units for a clear, efficient result. If frames are warped or water-damaged, we’ll advise on suitable vinyl or aluminium replacements to prevent repeat failure. Turnaround is typically two to five days for standard sizes.

Building codes require safety glazing in doors and adjacent sidelights. We replace or upgrade with tempered or laminated glass meeting current standards, improving impact resistance and security. Laminated panes also offer sound reduction and UV filtering. Our technicians will confirm the correct specification on site and install neatly with minimal disruption. Where frames are unsuitable, we propose compliant, energy-efficient replacements.

Absolutely. We cut and fit single panes for timber, steel, or aluminium frames, including heritage sashes. Putty, glazing beads, and sealants are matched for a tidy, weather-tight finish. Where safety glass is required, we’ll advise and supply. If repeated breakage is an issue, consider laminated safety or polycarbonate alternatives. We can also upgrade draughty windows with discreet brush seals during service.

We offer free, detailed quotes with options where suitable. Pricing reflects glass type, dimensions, accessibility, and any hardware or frame work required. After on-site measurement, we provide a firm figure and timescales—no hidden extras. For large projects, we can stage works and invoice per phase to spread costs. Small repairs may be priced on arrival; we’ll confirm before proceeding. Commercial accounts and strata managers can request consolidated monthly billing.

Yes. We back sealed units against manufacturing defects, and our workmanship is guaranteed. Warranty length depends on product type; we outline this clearly on your quote and invoice. If an issue arises, contact us and we’ll inspect promptly, then repair or replace according to terms. Normal wear and impact damage are excluded. Full details are provided before work begins for your peace of mind.

In most cases, yes. We source profiles and finishes to match existing timber, vinyl, or aluminium frames, preserving your property’s look. Where perfect matches aren’t available, we propose close alternatives and finishers for a seamless appearance. Our aim is durable performance that respects original design and sightlines. Samples can be provided during the survey for approval. We also repaint or re-seal adjoining trims when needed.

Yes. We responsibly recycle glass, aluminium, and packaging wherever facilities allow. Old units are handled safely, separated, and sent to approved recyclers. We also dispose of sealants and timber offcuts in line with local regulations. Ask about our Energy Star and Low-E options to reduce your building’s environmental footprint further. Documentation for green building programmes can be supplied on request.

Absolutely. Our technicians are certified and background-checked, and our company holds full liability insurance and WCB coverage. We work to current safety standards and municipal requirements. Method statements and risk assessments are available for commercial sites. Copies of insurance and certifications are provided on request. We also maintain first-aid training and fall-protection competencies. All installers follow clean site protocols to protect finishes.